ACCOUNT DELETION / UPDATED 19 SEPTEMBER 2026

Delete your account and data

A clinic owner can permanently delete the organisation and its accounts from the app. Any user can also request account deletion without signing in.

In the app — clinic owners
  1. Open Manage, then Settings.
  2. Open Account and sessions.
  3. Select Delete account, enter your current Cabinet ID, and confirm.

This deletes the organisation and its associated accounts, and signs out its devices. If you are a staff member or supplier representative, use the support email below to request deletion of your own account.

If you cannot sign in

Email cabinet.dental.master@gmail.com from the address used for your account. Include your Cabinet ID and clinic name so we can verify the request. We may ask for additional proof before deleting data to prevent another person from deleting your clinic.

What is deleted

Your account, clinic data, staff and access links, inventory and movement history, orders, financial records, uploaded clinic logos and label photographs are removed from the live service. Encrypted backups expire within 30 days, remain access-restricted during that period, and are used only for disaster recovery.

Records owned by another organisation, such as that organisation's order history, are not deleted with your account. Links to the deleted organisation and user accounts are removed. Copies you already shared or exported to another app are outside Cabinet's deletion control.

Timing

In-app deletion is applied immediately to the live service. Verified email requests are completed within 30 days. We will reply when the request is complete or if identity verification is required.

Before deleting

Export anything you need from Settings first. Deleted data cannot be recovered. For details, read the privacy policy.